Policy Disclaimers & Returns


Chart service orders are not refundable and take between 24-72 (usually closer to 24)  hours to deliver. However, if we have made an error in entering the birth data and/or chart specifications, Patricia Tate ~ Willow Grace will correct the error at no further charge to you. Name, Date of birth, Time, and place of birth as required for basic chart services. If No time is given NOON will be used. If this is not your correct birth time a new chart will need to be ordered. If you make an error in relaying the birth data and/or chart specifications to us, you will be charged for our re-doing the calculations or report. I do not supply replacement charts. If an additional chart is needed, it will need to be ordered.

 You assume the responsibility for the selection of the chart calculations or report. Please read the Website descriptions carefully, All calculations and/or interpretations purchased through my chart service department or supplied free of charge are intended for suggestion only.

Refunds for readings will only be provided if I fail to keep the arranged appointment. I will always offer the clearest information available to you during an appointment. I always hope for your full satisfaction with any service and welcome feedback, however refunds will not be available because you did do not like what I have shared with you.

If current place of residence or designated place is not indicated for forecast reports or Solar return reports, is not indicated, I will use place of birth as current place. If Time of Birth is not known or indicated, I will use Noon. If this information is not accurate, you will need to order a new chart and provide all needed information.

 Patricia Tate ~ Willow Grace assumes no liability for any decisions made based on output from my programs, chart report services or free chart services. In no event will Patricia Tate ~ Willow Grace be liable to you or any party for any damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of the information provided to you in one of our paid or free services

Synastry Charts

In order to use another person’s (over 18 years old) birth information, you must have expressed permission to share that with me. I will not use another person’s information without consent. For person’s under 18 and in your guardianship, charts can be created.

 Important notes about email compatibility with my ‘Email’ reports :

 My emailed reports come in an attractive and printable PDF format.  As soon as your credit card is authorized, your report will be worked, and delivered with the date of appointment for delivery. After emailing, depending on the speed of your email server it should take somewhere from 5 minutes to 72 hours to receive your report. If you don’t receive it, please first check your spam mail folder if you have one. If it’s not there send me an email and let me know you didn’t receive your report and if possible provide an alternative email address for us to send it to. I will find a way to get it to you. .If you have very restrictive spam filters and Child Safety filters, then please turn them down or off or add Patricia Tate ~ Willow Grace Mystik to your address book / whitelist.

Gift Certificates

All of my gift certificates have expiration dates. By purchasing a gift certificate, you acknowledge the information and agree to book your appointment before your certificate expires AND that you have read and understand the Policies and FAQ pages. No expired certificates will be honored.

Appointments and Classes

There is a 48 hour cancellation policy: ALSO I will contact you based on your chosen method (you choose this at checkout).  If by phone the call will come from a 330 area code.

If you cancel an appointment less than 48 hrs in advance or do not show up for your appointment via the method you choose to be reached at (you do this when checking out), you will be charged the full fee for your scheduled appointment. This means if I call or try to connect and you do not answer, you will still be charged. A new paid appointment will need to be scheduled. When you cancel 48 hours in advance or more there is no fee for the reading. Unless a session is not preformed or canceled in time, I do not provide Refunds. Same Day Appointments are charged in full and are NOT refundable.


You assume the responsibility for recording your session, on your device, to keep for your personal records. We do not record the session.

Elemental Wisdom Deck

All sales are final.  By purchasing an Elemental Wisdom deck, you acknowledge the information and agree that you have read and understand the Policies and FAQ pages. Once you purchase your Elemental Wisdom deck, you will not be able to return that item for a  refund. We do offer an exchange.  You can return and exchange the deck if it is damaged during shipping. You will need to return the original deck. 

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